The Motorola SBV 5120 and SBV 5220 both use a power cable with a clip located on the side of the plug. Note: It may be necessary to remove and lift the phone modem from the bracket it's attached to by pressing the clip on the back to release. Hold it for 2 mins and it will reset to the default on the bottom. However, this will also reset your default password and network name to those found on the sticker on the back of your modem. If you don't see the setup ssid your not holding the reset long enough. Pods won't increase speeds, but they will increase Wi-Fi range, for more details read the article Shaw WiFi Pods FAQ. The easier way would just be to download / login to the BlueCurve home app and change or check your password from there. There's a tiny little reset pin on the back. Note: BlueCurve Gateway supports both 2.4GHz and 5GHz bands, but these won't appear separately in lists of available networks. If you are experiencing either slow speeds or no connection at all, you can restart your modem with the tap of a button in My Shaw. Please do not share any personal information, even if someone claims to work for Shaw. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Yeah it reset but the domain did not. This will ensure a smooth restoration in the event of a modem replacement or lost login information. Please see. This means that if you manually customized your WiFi password or network name, those customizations will be reset to the default settings. If this does not resolve the issue then contact Business Technical Support. Use these images to identify which Shaw home phone terminal you have. This is more noticeable on slower speed packages. More suitable for devices that don’t rely on fast speeds, such as non-streaming smart devices like thermostats, voice assistants, light bulbs, and security cameras. 5 GHz frequency can carry more data and supply faster speed, but it has less coverage and is affected more easily by common obstacles. To learn more visit About: Modem Placement & Range article, If it is already in a central location and you're still getting dead spots, you may consider extending your Wi-Fi network into every corner of your home using extenders like the BlueCurve Pods from Shaw. Try these related articles and discussions. I swear I didn't forget my password, but my usual password no longer works. I had to do a website reset because the gateway password was changed. If your phone service is still unavailable after an additional five minutes, please. Im trying to enter my loggin infromation on the routers browser screen to no luck. This will cause the modem lights to begin to flash and after a few moments the modem will come back online, Once available to your device, reconnect to your WiFi network and test to see if the connectivity issues are still present. For example, when everyone is arriving home from work or school, and more devices are now active in the home environment. Press question mark to learn the rest of the keyboard shortcuts. There will be a setup ssid and password on the bottom on the modem. Wait thirty seconds before restoring power to the DPT by reconnecting the power cable to its original connection on the back of the DPT. Allow up to 10 minutes for the light to go from alternating flashing amber/green to, How to fix no dial tone on all phones issue, Understanding your Digital Phone Terminal. How do I perform a factory reset of my Shaw Intern... How do I perform a factory reset of my Shaw Internet modem? Building materials will impact your signal in diverse ways. Note: Performing the following steps to the Gateway will cause a loss of phone, Internet, and IPTV services for approximately 10 minutes. Google Chrome) and locate the address bar. Shaw "should" know that because as soon as you log in, it prompts to change the password. Instead, the modem automatically routes your devices to the optimal frequency using a feature called band steering. Shaw does not have access to these settings and will be unable to assist in restoring lost configurations. First, unplug the power from both your router and modem (or just the one device, if it’s a combined unit). The Motorola SBV 5120's battery is external and part of the power supply. To confirm, look for a phone cord that is plugged directly into the BlueCurve Gateway. To work well, your Shaw modem should be positioned where there is the least physical interference. Wait two to three minutes for the TEL1 and TEL2 lights to start flashing simultaneously before testing the dial tone on your phones. If you have a BlueCurve Gateway, performing a pin-hole reset will stop internet access and remove all customized settings, including WiFi channel and network name until you follow the steps in the article, Connect your BlueCurve Gateway. News and questions about Shaw products and services. Ask tech related questions, learn about new products, and get information. Hold it for 2 mins and it will reset to the default on the bottom. So i decided to reset the whole darn thing. If you slip and the button depresses even slightly it will just do a normal reset and not a factory one. If there's one nearby you can call to see if they'll swap it. Notice: For SmartVoice customers or any other VOIP phone through Shaw Internet, once the modem restarts, it will knock the phone system offline until the modem is back online again. Learn more about Shaw's Internet modems with our modem equipment guides. Did You Know: Performing a factory reset will restore your WiFi Modem to default settings. I think Shaw stores are open again, at least in AB. For accurate pricing information, please select your region below: How to restart your business modem with My Shaw. Many WiFi issues can be corrected by simply restarting your modem. This will ensure a smooth restoration in the event of a modem replacement or lost login information. Use a paper clip and hold the reset button in the back down for about 25-30 seconds before releasing. I’ve tried to unplug all cables and use the reset button. You will have to go to 10.0.0.1 after and complete the initial setup again. Is there any other way to get the password or reset the password? Push and hold the button with a paperclip or pin and hold for 15 seconds. Of course, no guarantees that would work if it's not a modem issue. If you have the BlueCurve Gateway, we recommend you restart it using the BlueCurve Home app or My Shaw App. Default login is admin and password, Forgot to add dont use the bluecurve app if your having problems above is the manual way. Once you have located and identified your BlueCurve Gateway, disconnect the black power cable from the back. For official Shaw support, please visit https://www.shaw.ca/contact-us/, Press J to jump to the feed. New comments cannot be posted and votes cannot be cast, News and questions about Shaw products and services. Modified hours, but almost all of them are open nationally. This feature can be used once per hour. Connect to that, it doesn't have data so sometimes your phone will default to mobile data so try with airplane mode. Press question mark to learn the rest of the keyboard shortcuts. Pods won't increase speeds, but they will increase Wi-Fi range, for more details read the article, Troubleshooting: Fix home WiFi network issues with BlueCurve Home, Troubleshooting: Network name (SSID) does not appear in network list, How To: Connect a computer directly to the modem, How To: Improve Internet speed by restarting your modem. Unfortunately, we couldn't detect your location. For more information and remedies, read the article About: WiFi interference. ©2020 Shaw Communications. If you are having Internet connectivity issues you may want to update your Internet modem. 2.4 GHz frequency has a better range but lower speed which tends to be affected by any radio interference easily compared to 5 GHz frequency. Disconnections and slow speeds can be a result of weak signals, device capabilities, or interference. Or even factory reset the modem without going through the gateway? Please depress this clip to release the plug from its connector. Check to see: Try closing apps and reducing the number of connected devices, to see if performance improves for the devices still connected. Removing and restoring the power supply to your Shaw phone modem could be all it takes to restore your phone service. All rights reserved. Peak Wireless Traffic Hours are when radio frequencies are congested by a high number of users during the same time. So their own support page is built around people who have no idea how the modem or service works. Shaw does not have access to these settings and will be unable to assist in restoring lost configurations. In most conditions, your home WiFi connection with Shaw Internet should be stable and fast. If you are experiencing Internet connectivity issues and would like to perform a factory reset of your Internet modem to restore your WiFi modem to default settings: Learn more: Troubleshooting WiFi Connectivity. Once you connect go to 10.0.0.1 and do the setup. It might help to restore your modem to its factory settings. There's a tiny little reset pin on the back. Once you have located and identified your DPT, disconnect the black power cable from the back of the device. Visit How To: Restart your modem with My Shaw to learn more. If you want to restore your modem back to its factory settings: Not what you're looking for? Although rare, the software on the modem could cause issues. In pretty much any faq Shaw has, I need to physically enter this area to reset the modem. if your devices are running bandwidth-heavy programs (e.g. Unplug the power cable from the back of the WiFi Modem. Troubleshooting Internet connectivity issues, Push and hold this button down for 15 seconds with a paper clip or pen. Having trouble with your business Internet? In the address bar, type in the following: 10.0.0.1 …

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